Privacy Policy

1. Introduction  & Purpose

The purpose of this Privacy Policy is to describe how Caliber Data Labs, Inc. (“Caliber Data Labs”) collects, uses and shares information about you through our online interfaces (e.g., websites) owned and controlled by us, including www.caliberdatalabs.ai, www.caliberdl.com and www.caliberdatalabs.com (collectively referred to herein as the “Site”). Please read this notice carefully to understand what we do. If you do not understand any aspects of our Privacy Policy, please feel free to Contact Us  or as described at the end of this Policy.

You can find information about us and how we collect, use and store your personal data in each section of this Privacy Notice:

  • What Information We Collect

  • How We Use Your Information

  • Access To Your Information

  • Confidentiality & Security of Your Information

  • Consent For Processing of Personal Information In United States

  • Changes To Our Privacy Policy & Notice

  • How To Contact Us in Regards to Our Privacy Policy

This Privacy Policy applies solely to information we collect at and through the Site. Our Site also contains links to third party sites that are not owned or controlled by Caliber Data Labs. Please be aware that we are not responsible for the privacy practices of such other sites. 

2. What Information We Collect

We collect information you provide to us, for example when you create or modify your account, register to use our Site, purchase products or services from us, request information from us, contact customer support, or otherwise communicate with us. This information may include name; address; email address; telephone number; and other information you choose to submit to us.

 

Cookies are Information We Automatically Collect Through Your Use of our Site.

We collect information from you in order to register and service your online account; provide information that you request from us; and send you promotional materials or advertisements about our products and services, as well as new features and offerings.

In addition to the sharing described in other areas of this Policy, we will share personal information with companies, organizations or individuals outside of Caliber Data Labs, when we have your consent to do so.

We will share personal information with third party companies, organizations or individuals outside of Caliber Data Labs if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

Google Analytics.  We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of the Site. Google Analytics uses “cookies”, which are text files placed on your computer, to help the Site analyze how users use the site. You can find out more about how Google uses data when you visit our Site by visiting “How Google uses data when you use our partners’ sites or apps”, (located at www.google.com/policies/privacy/partners/). We may also use Google Analytics Advertising Features or other advertising networks to provide you with interest-based advertising based on your online activity. For more information regarding Google Analytics please visit Google’s website, and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html

Information Collected Through The Use of Cookies and Other Similar Technologies.  We and our service providers use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our Site through your computer or mobile device. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the Site again, the cookie allows the Site to recognize your browser. Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Site features or services may not function properly without cookies. We use cookies to improve the quality of our service, including for storing user preferences, and tracking user trends.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Information from Children Under Age 13.  If you are under the age of 13, please do not attempt to register with us at this Site or provide any personal information about yourself to us.  If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information. If you believe we have collected personal information from a child under the age of 13, please Contact Us.

3. How We Use Your Information

We collect information from you in order to register and service your online account; provide information that you request from us; and send you promotional materials or advertisements about our products and services, as well as new features and offerings.

We will share personal information with third party companies, organizations or individuals outside of Caliber Data Labs if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request.

  • Enforce applicable Terms of Use, including investigation of potential violations.

  • Detect, prevent, or otherwise address fraud, security or technical issues.

  • Protect against harm to the rights, property or safety of Caliber Data Labs, our users, customers or the public as required or permitted by law.

Transfer of Information in the Event of a Sale or Change in Control.  If the ownership of all or substantially all of our business changes or otherwise a transfer of assets relating to our business or the Site to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or sell your personal information to the new owner. In such a case, unless permitted otherwise by applicable law, your information would remain subject to the promises made in the applicable privacy policy unless you agree differently.

4. Access To Your Information

You can access and update certain information we have relating to your online account by signing into your account and going to the Account section of our Site.  If you have questions about personal information we have about you or need to update your information, you can Contact Us or email us at hello@caliberdatalabs.ai. You can opt-out of receiving marketing and promotional emails from Caliber Data Labs by using the opt-out or unsubscribe feature contained in the emails.

5. Confidentiality & Security of Your Information

We use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information.  However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.  It is your responsibility to protect the security of your login information. Please note that emails and other communications you send to us through our Site are not encrypted, and we strongly advise you not to communicate any confidential information through these means.

6. Consent For Processing of Personal Information In United States

This Site and Services are not intended for and are not directed to residents of the European Union. By using and accessing our Site, users who reside or are located in countries outside of the United States agree and consent to the transfer to and processing of personal information on servers located outside of the country where they reside, and that the protection of such information may be different than required under the laws of their residence or location.

7. Changes To Our Privacy Policy &  Notice

Our Privacy Policy may change from time to time. We will not reduce any of your rights under this Privacy Policy without your consent in accordance with the applicable law. We will also post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). 

8. How To Contact Us in Regards to Our Privacy Policy

If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy please Contact Us or email us at hello@caliberdatalabs.ai, or contact us by post at the following address:

Caliber Data Labs, Inc
405-1250 Homer St, Vancouver, BC, Canada V6B 1C6

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405-1250 Homer St | Vancouver, BC | Canada | V6B-1C6

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